Role: Incident Resolver
This role is responsible to conduct a detailed investigation and diagnosis of all the incidents, and resolve the same within the specified Service Level Agreements (SLAs).
Role Sets:
Roles
Relationships
Additionally Performs
Escalate Incident To Next Level
Modifies
Incident Closure Record
Incident Communication
Incident Investigation Report
Incident Resolution Report
Incident Validation Checklist
Problem Record
Recovery Report
SIAM Communication
User Confirmation Note
User Feedback On Incident Resolution
Workaround Validation Record
